SHIPPING INFORMATION

 

We're excited to bring you **FREE 2-day FedEx Express shipping** on all online orders within the continental United States!

 

Your shopping experience is important to us, so just a quick heads up: please allow 1 to 3 business days for processing before your order sets sail.

 

Once it's on its way, you'll receive a cheerful confirmation email with tracking details to follow your package's journey. Just remember, after your order has shipped, we can't change the shipping address.

 

While we strive to get your order to you promptly, please be aware that delivery times can be influenced by carrier delays, such as weather.

 

For orders heavier than 5 lbs., we'll ship via FedEx Ground or UPS, and any orders with P.O. Box addresses will go through USPS.

 

INTERNATIONAL SHIPPING

 

Right now, we’re pausing our international shipping, but we can’t wait to serve our global customers soon!

 

 

SHIPPING PROTECTION

 

For your complete peace of mind, we highly recommend adding **Package Protection** at checkout. This covers any issues like lost, stolen, or damaged items. If you've opted for Package Protection, simply visit our return portal to submit a claim.

 

 

LOST PACKAGES

 

Please note, if you chose not to add Package Protection, KANCAN USA is unable to take responsibility for lost or stolen packages, so we encourage you to consider this valuable option!